FAQs

 

Q. What is included in a luxury party?

A. You choose the theme and we will arrive at your home or venue on the day of your event at a pre-arranged time to transform your party space into a magical setting.

We return the next day at a pre-arranged time to dismantle the equipment and take everything away.

Q. What is a DIY party?

A. A DIY party is where we deliver the equipment at a pre-arranged date and time, then you set up the party with the help of instructions provided by us. When finished you break down/pack up the party and we collect the equipment at a pre-arranged time.

DIY equipment can be unloaded either outside or into a garage. We ask that clients are ready to bring equipment inside as soon as possible.

 

Q. How long does set up take?

A. - Depending on the size of your booking, we require a 1-3 hour set up time. We gently request that you help us make this time as uninterrupted as possible.  Arrival set up and collection times will be arranged at the time of booking subject to The Slumber Squad availability.

 

Q. Do you host the parties?

A. No, we simply provide the equipment, set it up to look beautiful and collect when you’re done!

 

 

Q. Do you provide supervision?

A. No, we are strictly there to set up and breakdown the equipment.

 

Q. What payment is required to book my party?

A. A $50 booking/security deposit is required at the time of booking to secure the date of your event plus 50% of the balance to be paid in order to complete the booking. The remaining 50% is due on or by the day of set up/delivery.. The full $50 deposit will be refunded to you within 7 days following collection of equipment, providing that everything is accounted for and that there is no damage to any of our equipment. 


Q. Does the equipment get cleaned?

A. Every item is sanitized after each use. All bedding and tent covers are laundered/steamed after each use. All hard surfaces are sanitized with antibacterial wipes.

 

Q. Can the tents be used outside?

A. The small A-frame tents can be set up outside but not over night or in wet weather. The glamping Bell Tents are for outdoor use and are weather proof.

Q. Do I need to supply power?

A. For the safety of everyone we try to avoid using plug in equipment where possible. Our fairy lights, lanterns and props are all battery powered using rechargeable batteries. 

Q. Is there a recommended age for teepee sleepover hire?

A. We recommend that our sleepover packages are suitable for children aged 6+. We offer other party options for guests who are not yet ready for an over night party. 

 

Q. How do I book a party or rent equipment?

A. Simply complete a contact form here-

 

Or email Lucie@theslumbersquad.com  

Q. How much space will I need per Tent?

A. Approx. 35" W x 72" L plus additional room for breakfast trays, props and extras may be required.

Q. Can I rent Tents for more than one night?

A. This can be pre-arranged. Simply make a note with your enquiry.

Q. Where do you deliver?

A. We offer delivery to any area within a 50 mile radius of Stow MA. We can provide service to other areas at our discretion.  Here are our delivery charges from Stow MA…

0-10 miles- $20

11-15 miles- $30

16-20 miles-$40

21-25 miles-$50

26-30 miles- $60

31-35 miles- $70

36-40 miles- $80

41-45 miles-$90

46-50 miles- $50

Please get in touch to discuss deliveries of greater the 50 miles from Stow MA.

Q. What is your cancellation policy?

A. If the client wishes to cancel the booking for whatever reason, the following cancellation fees will become payable-

-Anytime after booking- A $50 deposit is withheld.

-4-2 weeks before the event- cancellations within this timeframe are subject to 25% of the total booking cost plus the $50 deposit.

-Within two weeks of the event-Cancellations made within this time frame are subject to 50% of the total Booking plus the $50 deposit

*Outdoor parties that are canceled due to bad weather are Eligible for a full refund if canceled before 24 hours before the party date. Cancellations made within 24 hours before the party date are subject to payments of 50% of the total party cost plus $50 deposit.

In the unlikely event that the Slumber Squad should need to cancel your event a full refund including deposit will be sent back to the client.

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